Articles tagged 'Support'
Dec 4, 2018 | Mark Troast
Customer Success is often confused with customer satisfaction or “happiness”. But it’s more than that. Our brands are entrusting their wholesale business to us. We don’t take that trust lightly. So we’ve built a department around building those relationships...Read More
Feb 1, 2017 | Steve Dabbs
Customer support for a B2B platform typically involves interacting with many client roles. The most frequent of those roles is the client’s own customer service representatives (CSR). What happens when customer service has to provide support for customer...Read More
Jun 28, 2016 | Team Envoy
Congratulations to all of our clients on another outstanding season! Working together we were able to achieve another successful go-to-market.
So far this season, Envoy and our clients have worked together to:
Create 46 interactive catalogs
Mar 31, 2016 | Christopher Morse
Creating a solid user training plan is a significant, yet often overlooked component of implementing a new wholesale B2B system. And the lack of a pre-rollout training plan does not just mean an increased risk of scheduling conflicts and headaches...Read More
Mar 4, 2016 | Appropos
Congratulations! Your business has decided to adopt a new B2B platform.
As we mentioned in the first post of our four-part series, Turn Your B2B Into a Strategy for Success, organizations and businesses can expect to face some common challenges when...Read More
Turn Your B2B Into A Strategy For Success, Part 1 - Identifying the common challenges of adopting a B2B platform
Feb 19, 2016 | Appropos
You’ve cleared all the hurdles to ditch your antiquated order placement process and decided to adopt an integrated B2B platform. The budget is approved, IT is on board, leadership has signed off on the idea, and your team is excited about a better...Read More