Articles tagged 'SaaS'

A River Guide To Success

Dec 4, 2018 | Mark Troast

Customer Success is often confused with customer satisfaction or “happiness”. But it’s more than that. Our brands are entrusting their wholesale business to us. We don’t take that trust lightly. So we’ve built a department around building those relationships...

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One Step At a Time - How To Adopt a B2B eCom Platform Successfully

Jun 7, 2018 | Jon Faber

Putting a modern B2B eCommerce platform in place - whether it’s for the first time or as a byway of transitioning between platforms - is best approached through a series of focused stages we call the Envoy stairway. This is a common approach to software...

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Focusing On Your Customer’s Success

May 1, 2018 | Rod Grandfield

Customer Success is a term that today is still widely misunderstood. In most of our daily interactions we talk about Customer Success like it has been around for decades and is a commonly understood concept. However, what we need to realize is that...

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Total Cost of Ownership

May 11, 2016 | Envoy

What’s the total cost of ownership when you implement a new B2B platform? Should you license a framework or go down the SaaS route? What is the best way to get a feature rich platform that let’s you accomplish all your goals without blowing the budget...

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Envoy B2B Gives Companies A Modern Advantage

Jan 22, 2016 | Mark Johnson

In many ways, the business-to-business world remains stuck in the past. Many of us as consumers enjoy modern, online systems such as Amazon, where we can easily purchase a new pair of pants or some fresh running shoes. Or we simply walk into a store...

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